We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with individual products in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@tinytotserdocs.com. Please note that returns will need to be sent to the following address: 407 Lincoln Road, Suite 6H PMB 1415, Miami Beach, FL 33139

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@tinytotserdocs.com.
 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods and medicines (such as any medical products regulated by the FDA with seal open), custom products (such as special orders or personalized items), and personal care goods (e.g. nasal aspirator).
 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@tinytotserdocs.com.